Welcome to Fashion Bags Store’s FAQ section! We’ve compiled answers to the most common questions about our stylish travel essentials to make your shopping experience seamless. If you don’t find what you’re looking for, please don’t hesitate to contact our customer service team.
About Our Products
What types of bags do you offer?
We specialize in fashionable and functional travel bags including:
- 4-Wheel Luggage (our signature product line)
- Business & Office Bags (professional and stylish)
- Casual Backpacks and Daypacks (for everyday use)
- Duffles & Totes (spacious and versatile)
- Specialty items like Anti-Theft bags and Eco Friendly options
- Accessories to complement your travel style
Are your products durable for frequent travel?
Absolutely! We design all our bags with the frequent traveler in mind. Our 4-wheel luggage features premium materials and smooth-rolling wheels, while our business bags are built to withstand daily commutes. Each product is crafted to maintain its stylish appearance through years of use.
Do you offer matching sets of luggage and accessories?
Yes! Many of our collections include coordinating pieces. When browsing our 4-wheel luggage, you’ll often find matching document wallets, toiletry cases, and other accessories perfect for creating a cohesive travel look.
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save your shipping information, and receive exclusive offers.
Can I modify my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify an order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Shipping & Delivery
Where do you ship from?
All orders ship from our warehouse in Washington, DC (7 Underwood Place Northwest, Washington, US 20012). We’re proud to serve fashion-conscious travelers worldwide, though we currently cannot ship to some remote areas and certain parts of Asia.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, arriving within 10-15 business days after dispatch. Ideal for travelers who need their bags sooner.
- Free Shipping (orders over $50): Via EMS, arriving within 15-25 business days after dispatch. Perfect for savvy shoppers planning ahead.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to monitor your package’s journey from our warehouse to your doorstep. If you have any questions about your delivery status, our customer service team is happy to help.
Why can’t you ship to my location?
To ensure delivery quality, we currently cannot ship to some remote areas and certain parts of Asia. Our checkout system will automatically confirm whether we can deliver to your location. We apologize for any inconvenience and are working to expand our shipping network.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied with your purchase, you may return it in its original condition for a refund. Please note that return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.
How do I initiate a return?
To start a return, please email our customer service team at [email protected] with your order number and reason for return. We’ll provide you with return instructions and the appropriate address.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear on your statement.
Customer Service
How can I contact customer service?
Our customer service team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday). For urgent matters regarding orders in transit, please include “URGENT” in your subject line along with your order number.
What are your business hours?
Our customer service team operates from 9:00 AM to 5:00 PM EST, Monday through Friday. Emails received outside these hours will be responded to on the next business day.
At Fashion Bags Store, we’re committed to helping you travel in style with confidence. If you have any questions not covered here, please don’t hesitate to reach out. Happy travels!