At Fashion Bags Store, we take pride in offering premium 4-wheel luggage, anti-theft backpacks, and business bags for discerning global travelers. While we’re confident you’ll love your purchase, we understand that sometimes returns are necessary. Our policy is designed to be as smooth as your 4-wheel luggage glides through the airport.

Eligibility for Returns & Exchanges

To be eligible for return or exchange, items must:

  • Be in original, unused condition with all tags attached
  • Include original packaging (especially important for our luggage sets)
  • Be returned within 15 days of delivery
  • Not be part of our non-returnable items (see below)

Non-Returnable Items

For hygiene and security reasons, the following cannot be returned or exchanged:

  • Beauty & Toiletry Cases (opened or used)
  • Anti-Theft products with tamper-evident features
  • Personalized or monogrammed items

Return Process

Follow these steps to return your travel essentials:

  1. Initiate Your Return: Email us at [email protected] with your order number and return request within 15 days of delivery
  2. Wait for Authorization: Our team will respond within 2 business days with return instructions
  3. Package Securely: Repack your item in its original packaging (essential for luggage returns)
  4. Ship Back: Send to: Fashion Bags Store Returns, 7 Underwood Place Northwest, Washington, US 20012
  5. Track Your Return: We recommend using a trackable shipping service

Exchange Process

For exchanges (size, color, or different product):

  1. Follow the same steps as returns
  2. Clearly state in your email the desired exchange item
  3. If the exchange item has a different price, we’ll process the difference

Shipping Costs

  • Returns: Customer is responsible for return shipping costs
  • Exchanges: We cover standard shipping for the replacement item
  • Defective Items: We’ll provide a prepaid return label

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Bank Processing: Additional 5-10 business days depending on your financial institution

Return Request Template

Use this template to initiate your return:

Subject: Return Request – Order #[Your Order Number] Dear Fashion Bags Store Team, I would like to request a return/exchange for my recent purchase: Order Number: [Insert] Date of Purchase: [Insert] Item(s) to Return: [Product Name, Color, Size] Reason for Return: [Select: Wrong Size/Color, Changed Mind, Defective, Other] For exchanges, I would like: [New Product Details] Please advise on next steps. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

International Returns

For our global customers (excluding some Asian and remote regions):

  • All return shipping must be marked “RETURNED GOODS” to avoid customs fees
  • Original shipping costs are non-refundable
  • Duties/taxes refunds are processed according to your country’s regulations

Questions?

Contact our customer care team at [email protected] for any questions about returns of your business bags, duffles, or travel accessories.

We appreciate your trust in Fashion Bags Store for your travel essentials needs. Our return policy reflects the same commitment to quality and service that goes into every stitch of our premium luggage and bags.